TAYO lives by its mission to to cultivate collaboration and innovation amongst people for positive impact and sustainable change.

TAYO prides in its being run by youth who advocate for a better tomorrow — one where people and planet live together harmoniously and in unity. With corporations and organizations continuing to search for better ways to function in a sustainable and aware manner, TAYO positions itself as the bridge that connects them to the next generation of world leaders, dreamers, & thinkers.

‍

While a network and connections have effectively placed TAYO in the market as a go-to partner, the company struggled to differentiate itself as a consultancy for hire, with people confusing TAYO for its subsidiary non-profits like Kids for Kids PH, Kamalayan, and Habilin. The question of, "NGO or enterprise?" would come up with potential clients and partners. At the same time, the youth aspect of the consultancy also brought a few barriers and hesitation from bigger companies, bringing credibility and reputation into question.

‍

With these in mind, we thought...

How might we make the website digestible and informative enough for potential clients to see the consultancy's credibility and experience, so that TAYO may secure more clients and partners?

‍

Talking to past and potential partners

We wanted to gain an understanding of the behaviors, needs, & motivations of representatives from companies and organizations when considering partnerships with other groups or consulting agencies. By doing so, we could also get more context on the dynamics of their management and decision-making, allowing us to find points to tackle and touch on in the website's design and content. We also made an assessment of how clients understood and perceived TAYO with its current presence on social media, to aid the consultancy in the positioning of their company website.

‍

Some key takeaways we got from these conversations were:

1. Companies and organizations focus on past projects and quantifiable results from them. This shows them that the agency has followed through with their goals and mission in the past.
2. Potential clients need to be able to see all services, all projects, and all campaigns in one website or one PDF file — this makes it accessible and easier to do, especially for busier companies.
3. The way TAYO presents itself on social media currently positions them as a foundation or a non-profit organization, not a consultancy. The website needs to be clear in showing that TAYO is for hire, and is accepting clients for their services.
4. TAYO popped out of nowhere with its subsidiaries promoting it, so there was a big misconception that TAYO was merely just an umbrella group for Kids for Kids PH, Kamalayan, Habilin, and Retaso. There was no indication at all that TAYO was a creative consultancy and agency, and this needed to be clear in the website.

‍

Our research allowed us to conclude that the potential users of the TAYO website need to be as straightforward and concise as possible. We had to present TAYO as a consultancy for hire through existing projects, past clients, and a portfolio that clients could use to assess the fit of TAYO with a company's campaign needs.

‍

These new insights led us to ask...

How might we set TAYO apart from its subsidiaries, so that the company is seen as a consultancy and not a non-profit organization?

How might we present TAYO's past projects and client work, so that experience and credibility is clearly shown?

‍

The Solution

Past Projects and Client Work

Potential clients need to see a portfolio, so we created a whole section on the website dedicated to showcasing the past projects and client work TAYO has engaged in since its start. We separated client work from the TAYO projects under the subsidiaries to create a distinction and to avoid confusion, while still showing that these are the things and services that TAYO can do.

‍

Detailed Services

Potential clients were unaware of the different services that TAYO could do, with their perception being limited to the company's event management and execution. To clearly present what TAYO offers, we created a section in the home page that showcases these services on a surface level, in addition to an entire page in the navigation that dives deeper into TAYO's offerings and unique selling propositions.

‍

Social Proof

To add to the credibility of TAYO as a consultancy, we added a section to show TAYO's community of partners and clients, or as they'd like to call it — their Barangay. Our research showed that companies usually look for past clients as part of their assessment on partnerships with consultancies. Together with these logos, another section of the website presents the number of partner communities and social media reach of TAYO to add to the social proof of the company.

‍

TAYO's Unique Selling Propositions

A big question that came from our research was, "What sets TAYO apart from other agencies?" TAYO positions itself as unique in terms of being youth-driven and planet-driven, and we had to communicate that throughout the website. Besides the copywriting spread out through the website, we dedicated an entire section to present what TAYO does differently from traditional agencies and consultancies.

‍

Results

After close coordination with our engineers and the deployment of the site to production, we were able to help TAYO gain the following since the website's launch:

1. Double the original number of secured clients prior to website's launch
2. More than 10 portfolio requests through the website
3. More than 40 signups for the newsletter
4. More than 40 new volunteers for TAYO's subsidiaries

‍